US Voice Process customer Service

Crown Solutions

2 - 4 years

2 - 3 Lacs

noida kolkata

Posted:Just now| Platform:

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Skills Required

us process international voice process uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ctc will be 4 LPA

Exp 1 to 3 yrs

2 Yrs Contract bass payroll will be crown solution

UK, US, Australia

Key Responsibilities:

Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

Bachelors degree or equivalent.
24 years of experience in outbound calling, for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Open to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

Interested candidates can apply to this mail id -

geetha@crownsolution.com Or Drop the cv to this Number 9611446226Make sure candidate should have all the documents, Looking 1 Month 20 Days. Ctc will be 4 LPA

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