Senior Associate

Role & responsibilities

• Student Outreach:

  Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily.

• Information Dissemination:

  Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students.

• Admissions Guidance:

  Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines.

• Needs Assessment:

  Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives.

• Virtual Advising:

  Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning.

• Sales Targets:

  Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth.

• Key Performance Indicators (KPIs):

  Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment rates.

• Follow-up and Relationship Building:

  Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes.

• Record Keeping:

  Maintain accurate and up-to-date records of student interactions and inquiries within the institute's CRM system.

• Collaboration:

  Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events.

• Compliance:

  Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards.

Preferred candidate profile

• A bachelor's degree in a related field is preferred.
• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Adept at using virtual communication tools, including email and phone.
• Detail-oriented with excellent organisational skills.
• Ability to work independently and as part of a team.

dhana.laxmi@guseducationindia.com