Manager - Student Advisory Services

Job Description

NATURE OF THE JOB: This role operates at the 3rd level of the organizational hierarchy. The Service Line Managers (SLM) is responsible for leading multiple teams of Student Advisory professionals, guiding them in achieving intake targets, and fostering strong student relationships. This position requires a balance between delivering targets, operational excellence and continuous improvement in performance while maintaining high morale of the team. The SLM must navigate competing priorities to ensure consistent results. The SLM serves as a critical link between the teams and the COE Lead (Student Advisory), ensuring seamless operation of the Student Advisory service line. The planning horizon ranges from 1 to 2 years. JOB PURPOSE: The primary purpose of this role is to lead and motivate student advisory teams to exceed targets while fostering student relationships. The role includes implementing effective sales strategies, analyzing lead quality and trends, improving performance metrics to achieve intake targets. Responsibilities involve collaborating with various departments, adapting to product and external market changes, while maintaining high team morale and the reputation of the institution. The SLM focuses on maximizing sales opportunities, revenue generation, cross-functional collaboration, and data protection. This role has to ensure that the team has the required skills and knowledge to achieve the target and contribute to the overall success of the institution. KEY ACCOUNTABILITIES & ACTIONS Sales Target Drive the Sales Targets month on month as per Intake. Monitor and manage the sales pipeline to ensure a steady flow of opportunities. Forecast accurately sales metrics, track conversion rates, enrollments, deposits and lead to app, app to deposit, deposit to enrollment. Analyze sales performance against targets and identifying areas of improvement. Team Collaboration Ensure seamless communication to enhance collaboration and effective teamwork to achieve business objectives of the Student Advisory function. Ensure uniformity in sales approaches within the teams, to maintain consistency of results. Performance Management and Analytics Tracks and manages key performance indicators of the teams to assess team performance to ensure monthly targets are met. Evaluate team leaders/managers performance by conducting monthly reviews, provide guidance, to achieve monthly business targets. Analyze sales data, to identify trends and gaps, to optimize processes. Operational Excellence Maintain standard operation procedures to ensure consistency to achieve uniformity across all students advisory teams. Product Knowledge Ensure teams are trained and certified on the various products prior to calling. Ensure that teams are trained and there are effective mock calls and OJT prior to going live. Conduct periodic Product knowledge test to ensure that the teams are highly proficient on product features. Stay informed about best practices and emerging trends in the international education market student support services. Implement innovative approaches to continuously improve sales and student support service. Team Management Interview and select the right student advisors based on skill knowledge and cultural fitment. Provide guidance to the Team Leaders to achieve the agreed targets and ensure that 90% of team members meet or exceed their performance targets. Create a positive and motivating environment to enhance engagement to ensure team cohesiveness and goal attainment. Resolve conflicts by addressing issues, to ensure a positive work environment. Identify potential attrition and retain top talent. Keep the team informed by communicating updates to foster open communication. DESIRED PROFILE QUALIFICATION Must have - Graduate. A Management Degree in Post-Graduation (preferred). SKILLS Sales Techniques and Strategies Market Understanding Team Leadership and Management Analytical Skills Adaptability and Resilience Time Management and Prioritization Product Knowledge Conflict Management Knowledge of Reporting and Insights RELEVANT EXPERIENCE Over 10 plus years of relevant experience in International Higher Education admission process. (From EdTech industry) GUS VALUES This role is a full-time position with a competitive salary and benefits package. GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company. BENEFITS At GUS Education India, GEI we want employees to feel comfortable, bringing their passion, creativity, and individuality to work. We truly believe that diverse culture, backgrounds, and experiences drive innovation. The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation. Considering that this role is for night shift, we provide additional competitive night shift allowance for all days worked. To make the daily commute easier, safe, and less stressful, the company provides cab facilities to employees to and from the workplace within 30 kms radius. The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of Sick leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, 10 days of Bereavement leave, 10 days of paternity leave & 10 days of holidays (5 Mandatory Indian holidays & 5 optional holidays as per region i;e. UK, Germany & Canada)