German Support Specialist

Job Description

Nature of The Job This role is responsible for working collaboratively with (international) partners, executing the tasks assigned. Respond to customer support tickets via email, chat, or helpdesk platforms in both German and English Monitor students queries raised. Support the University in conducting Online Enrolments. Organize the set-up and ensure smooth and timely handling & assigning of Tickets Work effectively with a diverse range of service providers and colleagues Manage any other tasks given from time to time by the senior management of UE management. Job Purpose: We are seeking a proficient German Language Specialist (B2/C1 level) to join our dynamic support team. This role is responsible for responding to student enrolment and inquiries related to their academics and is held accountable for each employee's performance. The services that GEI and the client groups have agreed upon are to be provided by the student support officer. An ideal candidate is the one with outstanding written and verbal communication skills and attention to detail Key Accountability: Student support Organize the set-up and to ensure a smooth and timely handling & assigning of Ticket. Student Online Enrolments Support the University in conducting Online Enrolments. Onshore support: Work collaboratively with (international) partners, executing the tasks assigned. Work effectively with a diverse range of service providers and colleagues Ad-hoc: Taking up any additional tasks assigned by the Stakeholders. KRAs & KPIs Student Online Enrolments: Conduct Online Enrolments as per the schedule in and update them on the Sharepoint. Ticketing Queue: Assigning & Actioning the Ticketing Queue to ensure that the student queries are handled and resolved or assigned to the relevant department Audit: Training, Audit & Compliance Desired Profile required: Skills & Qualification: Graduate with relevant experience Knowledge of the international education system (Desirable) Excellent written and verbal communication skills Proficiency in German (B2 or C1 level) spoken and written High level of discretion, diplomacy, and cultural intelligence Experience in working, living or studying abroad or with an international audience Proven track record in the areas of academic affairs, student services, enrolment management, continuing education, program development, and administration Ability to multitask and manage time effectively Demonstrated ability to develop new approaches, solutions, and methods Relevant Experience: Minimum 3-6 years experience in customer service High level of customer focus and excellent attention to detail, first-rate organizational skills GUS Values The expectation is that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company. GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply Benefits: At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation. This role is a full-time position with a competitive salary and benefits package. The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which are over and above the compensation. To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius. The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days time off in a year.