Senior Associate, Global Administrative Help Desk

Role Overview: As an Administrative Help Desk Senior Associate at Ankura, you will be providing comprehensive administrative support and assistance to the organization's staff and management worldwide. Your responsibilities will include managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions. Key Responsibilities: - Provide remote assistance to staff and management in resolving administrative issues across different time zones. - Support in diary/calendar management. - Assist in generating purchase orders and invoices status queries. - Arrange travel for business trips. - File monthly expenses of corporate credit card and personal card used for business purposes. - Support in ordering and maintaining office supplies. - Ensure compliance with company policies and procedures across all regions. - Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. - Manage and prioritize a large volume of calls and inquiries efficiently. - Perform other Admin related duties as assigned. Qualifications: - Graduate or equivalent; additional qualifications in office administration or related field preferred. - Minimum 4 years of proven experience working independently and collaboratively in a remote administrative or help desk role supporting global operations. - Excellent organizational and multitasking skills with the ability to work across various time zones. - Strong verbal and written communication skills in English. - Proficiency in Microsoft Office Suite, communication tools, and other relevant software. - Problem-solving skills and attention to detail. - Customer-service oriented with the ability to handle challenging situations with professionalism. - Proven ability to manage and prioritize large call volumes efficiently.,