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Tesco Plc
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Senior Associate - Fraud & Collections

Senior Associate - Fraud & Collections

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco Plc

3 - 8 years

4 - 7 Lacs

Bengaluru

Posted:4 days ago| Platform:

Apply

Skills Required

Outbound Due diligence debt collection Process improvement Finance Wellness Customer service Medical insurance Business solutions Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Associate - Fraud & Collections

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About the role

Refer to you will be responsible for section

What is in it for you

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
Providing exceptional customer service to our customers with the help of various tools and methods.
Stay updated on new and emerging fraud trends to mitigate risks to the business. Utilize various tools and methods to identify and
prevent fraudulent orders.
Work within the companys credit policy, recommending changes to support growth and process improvement while limiting revenue
risk. Negotiate and communicate credit decisions, recommend payment terms, and set credit limits for new and existing customers.
Handle primary debt collection activities, ensuring timely and effective recovery of outstanding payments.
Help mitigate fraud risk to the company, using different channels.
Be aware of the tools used for the purposes of identifying fraudulent orders to mitigate the risk to the business of fraud
Making outbound and receiving inbound collection calls with customers who are in arrears.
Work within the Companys credit policy, recommending changes as necessary to support growth & process improvement while limiting
revenue risk.
Negotiate and communicate credit decisions, recommend payment terms & credit limits to new and existing customers
Review processes and procedures to reduce fraud and revenue loss
The Objectives and responsibilities for a Sr. Associate is similar to that of an Associate however the only difference is that the
performance measures / Delivery expectations are more stringent.

Key people and teams I work with in and outside of Tesco:

People, budgets and other resources I am accountable

for in my job:

CEC Operations Teams
Delivering on agreed Service Levels for tasks relevant to
CEC Business Partners
my team
Product & Process Improvement Teams
Knowledge Team
Insight and MI Teams

You will need

CEC Operations Teams
Delivering on agreed Service Levels for tasks relevant to
CEC Business Partners
my team
Product & Process Improvement Teams
Knowledge Team
Insight and MI Teams

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Senior Associate - Fraud & Collections

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Salary

Performance Bonus

Leave & Time-off

Making Retirement Tension-FreeSalary

Health is Wealth

Mental Wellbeing

Financial Wellbeing

Save As You Earn (SAYE)

Physical Wellbeing

Key people and teams I work with in and outside of Tesco:

People, budgets and other resources I am accountable

for in my job:

More Jobs at Tesco Plc