Senior Associate - Fraud & Collections

You will be responsible for following our Business Code of Conduct and always acting with integrity and due diligence. Your specific risk responsibilities will include providing exceptional customer service to our customers using various tools and methods. It will be crucial for you to stay updated on new and emerging fraud trends to mitigate risks to the business. You will need to utilize various tools and methods to identify and prevent fraudulent orders. Working within the company's credit policy, you will recommend changes to support growth and process improvement while limiting revenue risk. Additionally, you will help mitigate fraud risk to the company by using different channels and being aware of the tools used to identify fraudulent orders to mitigate the risk to the business of fraud. Your tasks will also involve making outbound and receiving inbound collection calls with customers who are in arrears. You will review processes and procedures to reduce fraud and revenue loss. As a Sr. Associate, your objectives and responsibilities will be similar to that of an Associate, with the only difference being that the performance measures and delivery expectations will be more stringent. Key people and teams you will work with include CEC Operations Teams, CEC Business Partners, Product & Process Improvement Teams, Knowledge Team, and Insight and MI Teams. You will be accountable for delivering agreed service levels for tasks relevant to your team and recommending changes to support growth and process improvement while limiting revenue risk. At Tesco, you can expect a unique and competitive reward package based on industry practices. This includes opportunities for performance bonuses, generous leave entitlements, retirement benefits, health and wellness programs, financial wellbeing support, and more. Tesco is committed to providing the best for its colleagues, ensuring a sustainable and rewarding work environment. Tesco in Bengaluru is a multi-disciplinary team dedicated to serving customers, communities, and the planet. By standardizing processes, delivering cost savings, and empowering colleagues, Tesco aims to create a sustainable competitive advantage. With a focus on high-quality services and reducing complexity, Tesco in Bengaluru plays a vital role in enhancing the customer experience worldwide. Tesco Business Solutions (TBS) is a purpose-driven organization committed to driving scale and delivering value through decision science. With a global presence and highly skilled colleagues, TBS supports markets and business units across multiple locations, adding value and shaping the future of the business.,