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Senior Associate Enterprise Customer Support - Marol, Andheri East

Senior Associate Enterprise Customer Support - Marol, Andheri East

Oneassist Consumer Solutions

1 - 6 years

|

3 - 6 Lacs

mumbai marol andheri east

Posted:1 month ago| Platform:

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Skills Required

customer service customer support senior associate enterprise customer support solving queries customer care claim settlement voice process claims handling complaint handling customer handling claims processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation - Senior Associate Enterprise Customer Support

Location - Marol, Andheri East, Mumbai

Job Type - Permanent

Role & responsibilities

Manage the complete insurance claim journey for enterprise customers.
Communicate with customers via calls and emails at every stage of claim movement.
Maintain daily case trackers and ensure timely follow-ups for resolution.
Take full ownership of cases from initiation to closure.
Review and analyse the root cause of any escalations and initiate corrective measures.
Coordinate with internal teams (claims, repair partners, logistics, etc.) for timely resolutions.
Keep customers proactively informed on claim status.
Update all interactions and progress in the CRM system and other Tool(G Sheet) Prepare and maintain reports in Excel for daily or weekly tracking.
Ensure adherence to SLAs and maintain high service quality standards.

Preferred candidate profile

Graduate with excellent communication skills in English and Hindi.
2-6 years in Customer Service (preferably in insurance & client management)
Preferably working as a TL in current role.
Should be proficient in Microsoft Excel.
Excellent written and verbal communication in English and Hindi.
Good command over Excel and CRM systems.
Ability to coordinate effectively with internal and external stakeholders.

If you are interested or having any reference, please share CV on

sangeeta.rajput@oneassist.in

More Jobs at Oneassist Consumer Solutions

Senior Associate Enterprise Customer Support - Marol, Andheri East

mumbai, marol, andheri east

INR 3 - 6 Lacs

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