Senior Associate - Customer Relation Senior Associate

As a Senior Associate Customer Relation Senior Associate at Alpha Plus Technologies, you will play a pivotal role in developing long-term and trusted relationships with key stakeholders at multiple levels among clients. Your responsibilities will include: - Cultivating deep confidence and engagement with strategic clients, including Regulatory Authorities - Scheduling regular meetings with clients/key accounts to ensure satisfaction with products/services and awareness of new engagement opportunities - Creating quarterly plans to prioritize client engagement and awareness initiatives - Seeking client feedback to gauge customer satisfaction levels - Driving the company's customer satisfaction objective by encouraging superior customer service and initiatives to strengthen customer happiness - Acting as a point of contact for complaints and aiding in quick redressal of challenging situations - Assisting in up-selling or cross-selling services and products - Managing retention and scaling of AMC Business for all products - Preparing and submitting quotes to clients, handling negotiations, and finalizing AMC Subscriptions - Gaining in-depth functional knowledge of the company's flagship solution to impart trainings and conduct awareness programs for clients - Collaborating with internal teams to address customer needs and reviewing client segmentation - Generating innovative ideas to support customers, boost brand awareness, and achieve retention goals - Supervising and supporting Account Management Associates in various areas Additionally, you will be responsible for identifying, developing, securing, and maintaining alliances via external partner relations in relevant product/service areas. You should possess the following qualifications and skills: - Graduates/Professional Degree-holders/Post Graduates interested in Client Relationship Management & Alliances - 2+ years of work experience as a Key Account Manager/Client Relationship Executive or relevant role - Ability to prioritize responsibilities, juggle multiple projects, and maintain attention to detail - Excellent communication skills and problem-solving aptitude - Proficiency in MS Office and CRM Software - Willingness to travel extensively and a customer-oriented attitude - Interest in business growth and improvement Added advantage qualifications/skill-sets include prior experience in dealing with BFSI sector clients, engaging with mid-profile and high-profile clients, and on-boarding Alliance Partners in business areas.,