Senior Associate Corporate Card Support

In this vital role, you will provide operational support and customer service for our global corporate card program. This position is critical to maintaining internal controls and ensuring staff can quickly and effectively resolve corporate card-related issues. The ideal candidate will have experience in financial operations and a strong customer service mindset.

Roles & Responsibilities

• Card Program Management:

  Process corporate card applications, account updates, suspensions, and closures. You will also monitor card accounts for delinquencies and support communications to users.

• Customer Support:

  Respond to customer queries via

  ServiceNow

  related to their card accounts and transactions. You will liaise with the card provider to resolve issues and assist with merchant disputes and credit balance refunds.

• Financial Operations:

  Participate in quarterly accounting accruals and data reconciliations.

• Process Improvement:

  Identify and suggest improvements to existing processes to enhance efficiency and accuracy.

Technical Skills

• Familiarity with international corporate card programs and provider platforms (

  AMEX

  ,

  Citi

  ,

  Bank of America

  , etc.).
• Experience with

  SAP Concur

  and

  ServiceNow

  is a plus.
• Understanding of expense management policies, procedures, and processes.

Qualifications

• A Bachelor's degree with experience in financial operations, including Travel & Expense administration, Financial Planning & Analysis, or Procurement.
• Knowledge of corporate card programs or financial services is preferred.

Soft Skills

• Communication:

  Clear and concise communication skills.

• Customer Focus:

  Strong customer service orientation and mindset.

• Attention to Detail:

  Meticulous attention to detail and a commitment to process accuracy.

• Organization:

  Strong time management skills and the ability to prioritize tasks effectively.

• Collaboration:

  Experience working for a multinational enterprise and with global teams is a plus.