Senior Associate - Control M

• Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.
• The APS Teams Application Production Support, Data Exchange & Storage and Application Hosting handle business & technical applications related to their domains like CSC Robotics, Customers, DataHub, Artificial Intelligence. All squads ensure 2nd line support for applications in their scope.They all take responsibility of deployment of new business releases & IT operational support for their business applications, in the Non-production (QA) and Production (PROD) environments.Main activities are in Brussels but collaboration with our partners abroad is part of the operational context.We are actively searching for an OPS Engineer who will be in charge of our ITomium Project, containing:

- Digital Transformation of about 740 applications to be migrated to Cloud of the Group

- Infrastructure mutualization with Mainframe and Virtual Machines move to the datacenter of the Group

- Datacenter rationalization

A good understanding and experience in defining & managing automated batch workload in a multiplatform context, is a basic requirement for this vacancy.
Furthermore, the candidate must have multi-platform knowledge (Linux, Unix & Windows) and good coordination & communication skills.

Responsibilities

The job mainly consists of the following elements:

• 7/7 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
• Providing first line for all and second line support for workplace and applicative solutions
• Providing IT workplace equipment to end users (excl individual smart devices)
• We are gatekeeper of operational change management
• IT Continuity (perform DRP Disaster Recovery Program)

As OPS engineer:

• To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
• To help prepare the detailed runbook by identifying all stakeholders and related actions.
• To analyze all technical dependencies between the different components.
• To update the Current State Architecture document based on detailed technical design.

To update or create all documentation for support.

As incident solver in run mode:

• To find, advice and implement solutions in order to solve incidents
• To document the resolution progress and the applied solutions
• To investigate, analyze and document incident cause and solution
• To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

• Agile environment
• Follows the Customer processes for projects, incident and change management.
• Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
• Motivated self-starter, process-oriented with high attention to detail
• Quick self-starter, proactive attitude.
• Good communication skills, Good analytical and synthesis skills.
• Autonomy, commitment, and perseverance.
• Ability to work in a dynamic and multicultural environment.
• Flexibility (in peak periods extra efforts may be required).
• Open minded and show flexibility in self-learning new technologies/tools.
• You are customer-minded and can translate technical issues into non-technical explanations.
• You are always conscious about the continuity of services.
• You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
• Client-oriented, analytical, initiative oriented and able to work independently.
• Be flexible and ready to provide support outside of Business hours (on-call).
• Able to take additional responsibility.
• Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
• You are flexible and ready to provide support outside of Business hours (on-call).