Senior Associate - Application Support

Responsibilities

Thorough understanding of accounts payable workflow in application

Handling all daily activities of L1 support and being an effective back up for L2 support

Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases.

Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee issue / risk and intimate the same to team lead / project manager.

Good knowledge of support application functionalities for timely resolution of user queries.

Propose improvements related to the development and support daily activities.

Maintaining and updating process documents.

Effective Communication with Stakeholders, End-users, and technical teams.

Procedures creation and update in regards of raising incidents

Effective communication with all stakeholders/teams.

Must be able to work closely with end users , stakeholders and developers

• Should be flexible to work in shifts (APAC/NAR/EMEA Business hours)
• Willing to improve functional knowledge and technical skills
• Strong organization and prioritization skills.
• Pragmatic approach to problem solving.

• Knowledge of Basware/PDAP Admin, Master, Monitor, Readsoft (Xbound management, verify, verification), Thin Client and Tymetrix (Optional) , Ivalua.
• Knowledge of accounts payable invoice processing workflow
• Knowledge of SAP for accounts payable (optional)

• Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.
• Effective Communication, Rigor, Method, Autonomy, Patience.

Years Of Exp: 2 - 5 years

Any graduate/ Post Graduate

• English mandatory

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Communication skills - oral & written

Client focused

Attention to detail / rigor

Transversal Skills:

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to manage a project

Analytical Ability

Ability to inspire others & generate people's commitment

Education Level:

Bachelor Degree or equivalent