Senior Architect

Virtusa

12 - 17 years

14 - 18 Lacs

hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

service delivery customer satisfaction itsm team management service management leadership it service management analytical skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Oversee the delivery of Application production support services, ensuring the service qualities are meet Develop and implement service delivery processes and best practices to improve efficiency and effectiveness
Serve as the primary point of contact for clients, addressing their needs and concerns promptly
Build and maintain strong client relationships to ensure high levels of customer satisfaction
Lead, manage, and mentor service delivery teams, fostering a collaborative and high-performance culture
Ensure that team members have the necessary skills and resources to deliver exceptional service
Monitor service delivery performance, using metrics and KPIs to identify areas for improvement
Conduct regular service reviews with clients to discuss performance, issues, and upcoming changes
Manage and resolve service incidents and problems, minimizing impact on clients
Implement proactive measures to prevent future incidents and improve service reliability
Identify opportunities for process improvements and implement changes to enhance service delivery
Stay updated with industry trends and advancements in technology to continuously improve service offerings
Prepare regular reports on service delivery performance for internal and external stakeholders
Maintain comprehensive documentation of service delivery processes, incidents, and resolutions
Minimum of 12 years of experience in application production support service delivery or IT service delivery
Proven experience in managing service delivery teams and client relationships
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Strong problem-solving and analytical skills
Proficiency in IT service management (ITSM) tools and practices, preferably relevant ITIL V4 advance certifications Ability to work under pressure and manage multiple priorities
Ability to work flexible hours, including evenings and weekends, as needed

More Jobs at Virtusa

Servicenow QA

Bengaluru, Karnataka

3 - 3 yrs

Salary: Not disclosed

React T3

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Java-Pankaj

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

C ++

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Java Architect (ATC)

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.