Senior Analyst Service Transition

WELCOME TO SITA

PURPOSE

Responsible for actioning tasks to make a given service ready to be supported operationally.

• Collect, validate, format, and load data into operational systems while ensuring accuracy and integrity.
• Manage and troubleshoot system integration points to ensure smooth data exchange between delivery and operational systems.
• Document workflows and configure operational systems with settings provided by the delivery team.
• Conduct end-to-end testing and validate systems and integrations to ensure operational readiness.
• Identify and resolve data or system discrepancies during the transition phase in collaboration with relevant teams.
• Work towards automating transition processes to minimize manual effort and improve efficiency.

EXPERIENCE

• Proven experience in managing data integration and operational systems, preferably in a similar role.
• Hands-on experience with system troubleshooting and integration testing.
• Experience with workflow documentation and system configuration.
• Experience in collaborating across teams (e.g., delivery, IT, operations) to ensure smooth data transition and system readiness.
• Experience with automation and process improvement initiatives.

Educational Background

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
• Relevant certifications in data management or system integration (e.g., Certified Data Management Professional (CDMP), ITIL Foundation).

Qualifications

• Strong knowledge of operational systems and system integration.
• Understanding of data management principles, including data validation, integrity, and accuracy.
• Familiarity with automation tools and processes.
• Familiarity with system integration methodologies (e.g., API, ETL).

WHAT WE OFFER

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  Flex Day: Make your workday suit your life and plans.