Senior Analyst - Quality

Firstsource

3 - 4 years

5 - 6 Lacs

chennai

Posted:1 hour ago| Platform:

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Skills Required

qc underwriting risk assessment quality analyst healthcare manager quality control business process management continuous improvement financial services auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct Quality Control (QC) audits of underwriter files, ensuring alignment with product guidelines and internal standards.
Provide real-time feedback to underwriters on audit findings to support continuous improvement.
Organize and conduct weekly review sessions with underwriters to share overall QC results, trends, and areas of opportunity.
Perform QC checks on a minimum of 5% of the overall underwriting production volume.
Maintain a quality target of 97% accuracy in all QC evaluations.
Document and track findings and support leadership with actionable insights and recommendations.
Collaborate with the training and underwriting teams to drive process improvements and close quality gaps.
Stay updated on all underwriting product requirements and ensure audits reflect current policies.
Participate in calibration sessions and contribute to refining quality standards.

Required Qualifications and Skills:

Minimum 3-4 years of experience in live, end-to-end underwriting across various products.
At least 1 year of experience in a Quality Analyst or QC role within underwriting operations.
Strong understanding of underwriting guidelines, risk assessment, and documentation standards.
Exceptional attention to detail with a commitment to accuracy and compliance.
Excellent verbal and written communication skills to deliver effective feedback.
Proficient in using Excel, QA tracking tools, and underwriting platforms.
Self-motivated and able to work independently in a fast-paced environment.
Ability to analyze data and present findings clearly and effectively.

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