Senior Analyst - QA Manual

The IT Support/ Quality Analyst is responsible for Level I and Level II support of all IMS technology solutions. This includes our ERP (JD Edwards) and ecommerce applications, API & EDI integrations, and IMS’s Meridian software solution. This position will be the point person for help tickets submitted through the project management & service desk system. You will provide functional support across all solutions. Issues that are too technical in nature, or require a specialized knowledge, will be resolved in conjunction with an IT developer or analyst (Level III support). This position will act as the liaison between the user community, both external and internal, and the IT technical team in problem resolution and incident management. This position will also be responsible for validating solutions. This will be done by creating and executing test plans. You will work directly with the IT development team on defect resolutions coming out of testing. This position requires both business hour and occasional off hour support.

• Bachelor’s Degree in computer science, Information Systems, or equivalent experience
• 3+ years using JD Edwards running on an IBM I
• Functional knowledge of JD Edwards (Sales Order, Distribution, Purchasing, Financials, World Writers)
• Functional knowledge of the JD Edwards database
• Functional knowledge of standard ecommerce shopping cart applications
• 1-3 years’ experience in creating test plans and executing them against software enhancements
• Thorough knowledge of Microsoft Office (Excel, Word, Power Point, Outlook)
• Demonstrated success of establishing, managing, and maintaining effective working relationships at the management level, internal and external to an organization
• Professional who is passionate, motivated, straightforward, ethical and solution oriented
• Strong leadership, teaching and mentoring skills
• Excellent organizational skills

• Solution Oriented – you don’t let constraints get in your way. You are comfortable articulating issues or consequences of decisions but are happy to find a way to make it work (for now).
• Collaborative – it takes a village! You eschew “us vs. them” mentality and seek to understand how all the pieces fit into place and how to lead and follow for the best team outcome.
• Git-R-Done – You have a bias for action and “trying it out”. You realize that a fast 80% solution that answers most of the questions is better than a slow one that gets 95% of it. Sure, there are conditions – but you trust your colleagues to understand and act appropriately.
• Leadership – You challenge your team as well as yourself to explore new ideas and technologies, develop ways to work better and bring these to fruition.