Senior Analyst-ETL/SQL

As a candidate for the role, you should have a minimum of 3 to 5 years of experience in the customer service industry within the technical support area. Your responsibilities will include: - Providing application support with a focus on ETL, SQL, and data modeling - Recognizing both basic and advanced problems, conducting research, providing resolutions, and following up with customers as needed, escalating more complex cases to the appropriate team - Logging and tracking calls using problem management database and maintaining history records and related problem documentation - Meeting and exceeding established benchmarks and expectations - Consulting with product/development teams to explain software and/or data errors - Staying current on all key support topics, including product knowledge and required technical and soft skills - Testing software and hardware to evaluate ease of use and whether the product will aid the user in performing work - Providing expert, top-quality customer support, including professional, courteous, and timely communication during all levels of interaction - Performing any other duties as assigned The company operates round the clock with 24/7 operations involving 8 to 10 shifts per day. This position specifically requires working during US Day shift. Additionally, the attributes you should possess for this role include: - 2-5 years of prior experience in a technical support role - Experience with ETL, Relational Database, Data Warehouse tools, technologies, and best practices - Expertise in SQL and relational database schemas - Salesforce/other CRM experience requirement - Familiarity with Cloud-based technologies - Strong attention to detail and time management - Strong oral and written communication skills - Strong customer service and conflict resolution skills - Ability to handle a heavy workload with changing customer and business needs - An associate degree or equivalent work experience, though a bachelor's degree is preferred Make sure your experience and qualifications align with these requirements to excel in this role.,