Senior Analyst-ETL/SQL

As an experienced technical support professional with a minimum of 3 to 5 years in the customer service industry, your role will involve providing application support with a focus on ETL, SQL, and data modeling. You will be responsible for recognizing both basic and advanced problems, conducting research, providing resolutions, and following up with customers as needed. In cases of more complex issues, you will escalate them to the appropriate team. Additionally, you will log and track calls using a problem management database, maintain history records, and related problem documentation. Meeting and exceeding established benchmarks and expectations will be crucial in this role. Consultation with product/development teams to explain software and/or data errors will also be part of your responsibilities. Staying current on all key support topics, including product knowledge and required technical and soft skills, will be essential. You may also be required to test software and hardware to evaluate ease of use and whether the product will aid users in performing their work efficiently. Providing expert, top-quality customer support with professional, courteous, and timely communication at all levels of interaction is imperative. Other duties may be assigned as needed. Qualifications required for this position include: - 2-5 years of prior experience in a technical support role - Experience with ETL, Relational Database, Data Warehouse tools, technologies, and best practices - Expertise in SQL and relational database schemas - Salesforce/other CRM experience requirement - Familiarity with Cloud-based technologies - Strong attention to detail and time management - Strong oral and written communication skills - Strong customer service and conflict resolution skills - Ability to handle a heavy workload with changing customer and business needs Please note that the company operates round the clock with 24/7 operations comprising 8 to 10 shifts per day. This position specifically requires working during the US Day shift. While an associate degree or equivalent work experience is acceptable, a bachelor's degree is preferred for this role.,