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Food Hub Software Solutions
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Senior Analyst - Delivery

Senior Analyst - Delivery

Food Hub Software Solutions

3 - 7 years

5 - 9 Lacs

chennai

Posted:6 days ago| Platform:

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Skills Required

analytical skills interpersonal skills sales customer satisfaction senior analyst ms office revenue generation customer engagement monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

The job roles and responsibilities are,

\u27A4 Monitoring Live Orders : Ensure real-time tracking and management of orders.

\u27A4 Address any issues promptly to guarantee timely deliveries.

\u27A4 Refund Management: Handle and process refund requests efficiently.

\u27A4 Ensure customer satisfaction by resolving refund-related queries swiftly.

\u27A4 Handling Post-Delivery Queries : Address customer and client inquiries post-delivery. Resolve any issues or complaints to maintain high service standards. Integrating New Clients and Generating Revenue- Onboard and integrate new clients into our delivery system. Identify and leverage opportunities to increase revenue through enhanced service offerings.

\u27A4 Order Monitoring Agent: Track and manage live orders. Proactively identify and resolve delivery issues. Communicate with delivery drivers to ensure timely and accurate deliveries.

\u27A4 Maintain accurate records of refunds and related transactions. Communicate with customers to ensure their concerns are addressed.

\u27A4 Provide solutions to any issues arising after delivery. Ensure customer satisfaction through effective problem-solving. Client Integration and Revenue Generation Agent- Onboard new clients and integrate them into our system.

\u27A4 Provide training and support to new clients. Identify potential revenue streams and implement strategies to capitalize on them.

\u27A4 Sales/Upselling Experience: Candidates should have prior experience in sales, upselling, or cross-selling to effectively drive customer engagement and boost revenue.

Requirements

\u27A2 Proficient in written & verbal communication.

\u27A2 Effective communication and interpersonal skills, with the ability to collaborate across teams and cross-functions

\u27A2 Excellent analytical skills, attention to detail, and quick thinking

\u27A2 Solid experience with CRM software and MS Office.

\u27A2 Experience delivering client-focused solutions to customer needs.

\u27A2 Strong verbal and written communication skills.

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Senior Analyst - Delivery