Senior Analyst - Delivery Excellence

• Must have worked with an IT Services Organization
• Technical background (BTech, BE, BCA, MCA, MTQM)
• In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles
• Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
• Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.
• Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements
• Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.
• Knowledge on statistical techniques for process improvement
• Thorough knowledge of CMMI, ISO 9K
• Experience process definition of Quality Management System/ process databases
• Strong facilitation skills for driving quality and innovation in projects
• High inter-personal skills
• Strong communication skills (Written, Verbal, Presentation skills, Assertiveness)
• Strong negotiation, problem-solving skills

Responsibilities:

• Ensure an environment of Zero surprises by identifying risks by:
  • Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc.
  • Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews
• Mentor PMs for identifying risks, data analysis, innovations etc.
• Participate in senior management review of projects
• Conduct SQA reviews and ensure process compliance in projects
• Analyse findings from SQA reviews and identify improvement themes
• Highlight the risks to the management at the right time and with all the facts
• Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner
• Review write assigned processes Change Requests
• Participate in innovation program as Innovation facilitators for delivery and enabling function
• Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
• Participate in Project team meetings
• Facilitate and participate in projects Root Cause Analysis meetings
• Ensure formal Configuration Management of QMS documents and other documents
• Ensure best practices are captured and shared in organization
• Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes
• Articulate contractual risks and work with senior management to mitigate the same