Senior Analyst - Delivery Excellence

Iris Software

5 - 8 years

13 - 17 Lacs

noida

Posted:18 hours ago| Platform:

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Skills Required

compliance configuration management project management data analysis crs pms leadership software engineering project team csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide facilitation to projects and manage continued sustenance to QMS
Conduct SQA reviews and ensure process compliance in projects
Conduct QMS trainings
Collect and report metrics data from projects
Review / write assigned processes / CRs
Participate in senior management review of projects
Participate in innovation program as Innovation facilitators for delivery and enabling function
Participate in conducting ideation session
Mentor PMs to in identifying risks,- data analysis, innovations etc.
Conduct QMS trainings
Collect and report metrics data from projects
Review / write assigned processes / CRs
Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
Participate in Project team meetings
Participate in Project Causal Analysis meetings
Ensure formal Configuration Management of QMS documents and other documents
Ability to proactively call out issues and risks and provide solutions
Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
Ensure best practices are captured and shared in organization
Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
Articulate contractual risks and work with senior management to mitigate the same
Drive improvements for the respective BU
Strong facilitation skills with an ability to respond to immediate and urgent requests

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