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Aspire Ft
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Senior Analyst Card Operations

Senior Analyst Card Operations

Aspire Ft

2 - 6 years

4 - 8 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Analyst Infrastructure support Data analysis Product Expert HP data protector Action plan Analytical Account management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

You are the product expert to customers & internal Aspire

teams for our cards program in the US

. You help resolve product escalations, identify and fill process gaps, and drive product improvements with the Tech team.

Cards and card-related payments will be the primary focus area.

Be the PIC for all card-related escalations and provide resolution to internal and external clients

Identify process gaps and areas of improvement, and make an action plan to achieve those goals

Work closely with account management, onboarding, and support teams to manage & serve our client base
Provide feedback, create documentation, and help train other teams to provide first support to clients
Help on setting up payment infrastructure, support and escalation processes and various other operational SOPs for our new launches in various countries

What makes you a fit :

You are analytical -
You are either an engineer or have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets
You are a problem solver -
You may have never faced a problem before, and nobody in the company may have a solution for you, but you will take the steps to investigate and find the best solution
You are customer-obsessed -
Putting yourself in the shoes of the customer comes naturally to you
You are an outstanding communicator -
Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs
You have done it before -
You have previous work experience of at least 2 years in a full-time role working as an analyst

Shift Hours

we'require you to work in India afternoon or night shifts to cover US hours

What we offer

Uncapped flexible annual leave.
Hybrid work arrangement.
Training subsidy for your professional growth.
we'llness benefit.
Team bonding budget to foster collaboration and sense of belonging.
Flexibility to work from anywhere (for up to 90 days per annum).
Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

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