Senior Analyst – Benefits Support Management

• I. Position Summary

  The Senior Analyst Benefits Support Management serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals and managing related documentation.
• The ideal candidate will possess a solid understanding of US Health Insurance regulations and preferably have prior experience working with major carriers such as Aetna, Blue Cross Blue Shield, or MetLife.
• This position requires strong organizational, analytical, and communication skills, along with the ability to handle multiple priorities efficiently in a fast-paced environment.

  II. Primary Responsibilities

• Act as the primary liaison for US onshore branches, delivering comprehensive policy support
• Ensure end-to-end support of the policy lifecycle, including renewals and documentation management
• Apply understanding of US Health Insurance regulatory standards, guidelines, and procedures
• Manage end-to-end renewal activities as a domain expert in US Health Insurance
• Coordinate with internal teams to ensure timely and accurate completion of renewal processes
• Handle queries effectively to minimize rework and maintain process efficiency
• Identify and mitigate risks and operational issues proactively
• Build and maintain positive working relationships with onshore teams to enhance customer experience
• Demonstrate strong time management, prioritization, and problem-solving skills

Skills and Competencies

• Excellent written and verbal communication skills
• Proficiency in MS Outlook, Word, Excel, and PowerPoint
• Strong interpersonal and relationship management skills
• In-depth knowledge of insurance processes and terminology
• Proactive, self-reliant, and analytical approach to problem-solving
• Ability to organize and manage multiple tasks efficiently and independently

Minimum Qualifications and Experience

• Graduate degree with a minimum of 4+ years of experience in Healthcare Insurance, specifically in Employee Benefits or Customer Care (both data and voice processes)
• Minimum 15 years of education (10 + 2 + 3)
• Insurance certification preferred, but not mandatory
• Transition or process onboarding experience added advantage