Senior Account Executive

Dive in and do the best work of your career at DigitalOcean
Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, youll find your place here We value winning togetherwhile learning, having fun, and making a profound difference for the dreamers and builders in the world We are looking for a Senior Account Executive who is passionate about startups and digital native enterprises fueling the next wave of SaaS, FinTech, and AI innovation As a Senior Account Executive at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI We're looking for a driven Account Executive to embed themselves in the Bay Area's AI ecosystem Your mission is to fuel our growth by partnering with the most promising AI startups, from stealth founders to rapidly scaling teams In this role, youll be one of the main faces of DigitalOcean in the community, forging relationships with builders and technical leaders to win their business Success means being a true customer advocate, working across teams to ensure the Bay Area's top innovators have the simple, powerful cloud they need to succeed As a Senior Account Executive at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI We're looking for a driven Account Executive to embed themselves within the technology and startup ecosystems Your mission is to fuel our growth by partnering with the most promising SaaS, FinTech, and AI startups, from stealth founders to rapidly scaling teams In this role, youll be one of the main faces of DigitalOcean in your local community, forging relationships with builders and technical leaders to win their business Success means being a true customer advocate, working across teams to ensure your region's top innovators have the simple, powerful cloud they need to succeed What Youll Do Immerse yourself in the tech ecosystem to identify, engage, and win the most promising startups Own the relationship with high potential accounts, acting as the primary point of contact for their business and technical needs Advocate for your customers internally, working with support and engineering to remove technical roadblocks and ensure their success Drive account growth by maintaining meaningful contact and identifying new opportunities Manage and negotiate contract renewals, communicating the value of new features to drive expansion and upsell opportunities Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience Translate customer feedback from your customers and prospects into clear insights for our Product and Engineering teams to shape the roadmap What Youll Add To DigitalOcean 5+ years experience as an account executive or account manager for a technical product or experience as a sales or support engineer Cloud Infrastructure and AI experience preferred You demonstrate high autonomy, consistently anticipating needs rather than waiting for direction You excel at managing competing, complex priorities, and can ruthlessly re-prioritize your efforts to focus on high-value activities in a fast-paced environment You have a proven track record of actively refining and optimizing onboarding and customer success pipelines You can provide clear examples of how you've driven process improvements to increase adoption and reduce time-to-value You build genuine rapport and are a skilled, persuasive communicator who can navigate difficult conversations You move beyond simple follow-up to provide strategic account guidance, proactively identifying expansion opportunities and ensuring alignment with customer goals You are skilled at cultivating deep customer partnerships You don't just collect feedback; you proactively solicit and synthesize it to identify underlying risks and opportunities, and you work cross-functionally to ensure that feedback is actioned Why Youll Like Working for DigitalOcean We innovate with purpose Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions