Senior Academic Coordinator

Academic Coordinator Job Description
The Academic Coordinator will play a key role in leading and managing academic operations across online tutoring programs. This includes handling a team of class coordinators, maintaining academic quality, managing tutor hiring and training, and ensuring parent satisfaction. A technical degree is mandatory to ensure subject relevance and academic depth. This role requires strong cross-functional coordination with sales, finance, and operations.Key Responsibilities
Team Supervision: Lead class coordinators and ensure timely class scheduling and resolution of parent/student concerns.
Session Coordination: Oversee scheduling and execution of online tutoring sessions across batches and subjects.
Parent Engagement: Be the primary point of contact for escalations, proactively managing parent relationships and ensuring no academic complaints.
Tutor Management: Handle tutor sourcing, technical interviews, onboarding, training, and performance monitoring.
Program Monitoring: Track class delivery, student-tutor alignment, and progress to ensure academic goals are met.
Syllabus & Content Planning:
Collaborate with subject heads to align content and syllabus timelines; ensure tutor preparedness.PAMs: Conduct regular Parent-Academic Meetings (PAMs) to update parents on progress and gather feedback.
Receivable Coordination: Collaborate with class coordinators and accounts to ensure timely fee collections. Cross-Department Coordination: Work with sales, marketing, and tech teams to align academic planning with operational goals.
Standard Alignment: Ensure that all tutoring programs follow curriculum standards and institutional guidelines.
Reporting: Maintain academic trackers and submit weekly updates on delivery, feedback, receivables, and escalations.
Qualifications
B.E. / B.Tech / M.E. / M.Tech (mandatory) – Engineering or technical degree required.Strong academic operations background with at least 2–3 years of coordination/management experience.
Proven experience in team handling, tutor lifecycle management, and academic planning. Excellent communication, analytical, and problem-solving skills.Familiarity with CRM, Google Sheets, MS Office, and EdTech platforms.Eligibility Criteria
Should have handled coordination across departments and managed academic delivery across multiple subjects.Must have worked in parent-facing roles and resolved service complaints. Willing to work in a fast-paced, target-driven environment with flexible hours if required.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person