Security Team Leader

Role Overview: As a member of the security team at Soho House & Co, your role is crucial in ensuring the overall safety and security of the hotel guests, colleagues, and premises. You will be part of the Emergency Response Team, responding to various situations such as fire, accidents, safety concerns, and medical assistance. Your responsibilities will include conducting regular floor patrols, safety audits, crowd control, and maintaining key control records. Additionally, you will be expected to assist guests with information about hotel facilities and adhere to department policies, procedures, and service standards. Key Responsibilities: - Consistently offer professional, friendly, and engaging service - Act as a member of the Emergency Response Team, responding to fire, accidents, safety concerns, and medical assistance - Investigate and report any violations of law or hotel policy - Respond to emergency situations and provide First Aid - Identify and report fire hazards and health and safety hazards - Report and investigate accidents, complaints, criminal activities, and crisis situations - Conduct regular floor patrols, safety audits, and crowd control - Conduct key control audits and maintain key control records - Maintain computer records of all actions in a Daily Activity Report - Assist guests regarding hotel facilities in an informative and helpful manner - Follow department policies, procedures, and service standards - Follow all safety policies - Perform any other duties as assigned by the Security Manager and hotel management Qualifications Required: - Experience working in the hospitality industry with an understanding of operations - Good interpersonal skills, positive attitude, and strong problem-solving abilities - Ability to handle systems and administrative tasks efficiently - Experience in managing and motivating a team - Excellent communication skills and ability to work well with colleagues - Punctual, reliable, and trustworthy - Sense of urgency and proactive approach to tasks - "Yes, yes, yes" mentality with a can-do attitude (Note: No additional details about the company were included in the provided job description.),