Secured Loan Case Manager

Are you ready to transform the lending experience?

At Loan.co.uk, we're not just leading the secured loan industry—we’re redefining it. Powered by cutting-edge technology, we’re on a mission to simplify borrowing and speed up processes that traditionally slow people down. As a Case Manager, you’ll be at the heart of this mission, ensuring each case is handled with precision, care, and speed. We’re looking for someone with experience, passion, and an eye for detail; someone who thrives in a fast-paced, tech-driven environment.

💬 What You’ll Be Doing

As a Case Manager, you’ll ensure that every secured loan case is packaged to perfection, so our clients get what they need, without the wait. Your day-to-day will include:

• Verifying cases to meet all lender requirements for the recommended product
• Creating detailed case requirement lists for Advisers to share with clients
• Liaising with Advisers to ensure complete clarity on next steps
• Owning the case journey from documentation to final funding
• Keeping your case list organised and on track with daily workflow goals
• Driving conversion rates
• Maintaining communication and alignment with Advisers
• Working within lender SLAs and ensuring all documentation is lender-ready

✅ We’re Looking For Someone Who

• Has previous experience in second charge mortgages (case management, packaging, or admin)
• Has strong time management skills and the ability to meet tight deadlines
• Has excellent communication skills and a solutions-first mindset
• Has a natural drive to improve and embrace smarter, faster ways of working

💛 Why You’ll Love Working Here

• A salary that reflects your value – because you're great at what you do
• Monthly commission – your success is your opportunity
• Time to rest and recharge – 29 days holiday (including bank holidays), to use when you want, and growing annually
• Fully remote, fully trusted – work from anywhere in the UK
• Perkbox – get discounts on holidays, shopping, cinema trips, wellness, and more
• Company pension – via True Potential Investor
• BUPA health cover – your wellbeing matters to us

🌱 What It’s Like to Work Here

You’ll join a company that’s inclusive, forward-thinking, and genuinely values its people. We’re building something better, a broker for the future – and we want our team to grow with us.

🚀 Ready to Join Us?

If this sounds like your kind of role, we’d love to hear from you. You don’t need to tick every single box—if you’ve got the skills, passion, and the drive to make a difference, we want to hear from you. We're an equal opportunity employer, and we welcome applicants from all backgrounds. If you need any adjustments, just let us know—we’ll do our best to make it work.

At Loan.co.uk, we believe in better – better tech, better support, and better opportunities for our clients and our team. If that sounds like your kind of place, we’d love to chat.

We’re committed to protecting your privacy.

Before applying, please read our Recruitment Privacy Notice. By applying, you agree to the processing of your personal data as outlined in the notice.