Search Technical Solutions Consultant

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.). 3 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. Experience with data/SQL and web technologies. Preferred qualifications: Experience working in technical product/cloud support/quality engineering/site reliability engineering. Experience using Google Ads or other online advertising solutions and the media/technology landscape. Experience in technical troubleshooting or customer support in a technical organization with customer-facing experience translating technical concepts and solutions to non-technical and executive audiences. Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. Excellent problem-solving skills to develop strategic, customer-focused solutions. About The Job Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Learn our AI powered Google Ads products. Troubleshoot technical product issues. Apply product expertise solving technical customer issues and escalations and carrying out projects. Develop tools and automation for diagnostics/ data fixes and debugging, either separately or in partnership with Product Engineering teams. Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less