Script Designer - UI/UX

Position Description and Responsibilities

General Summary:

As a key member of Everise team, the Guided Workflow Designer will report directly. This role needs a detail-oriented and analytical Scripting Specialist to design and implement guided workflows similar to those in Ivinex or other CRM/scripting platforms. The ideal candidate will have strong technical scripting skills, business process understanding, and the ability to translate complex user interactions into clear, automated workflows.

Healthcare industry experience in the USA is highly desirable, as this role will involve working closely with operations teams and clients to optimize customer engagement solutions.

Hours of Operations Monday Friday (8:00am 6:30pm eastern)

Essential Duties & Responsibilities:

• Design, develop, and maintain guided workflows for CRM or customer interaction management platforms.
• Translate business requirements and user interactions into efficient and intuitive scripted workflows.
• Collaborate with stakeholders to analyze workflow logic, identify improvement opportunities, and ensure usability.
• Test and refine workflows to ensure smooth operation and error handling.
• Document workflow designs, logic, and user guides.
• Support integration of workflows with CRM systems and other tools as needed.
• Leverage analytics to optimize workflow effectiveness and user experience.

Required Skills and Experience:

• Proven experience scripting or designing guided workflows in CRM or equivalent platforms (e.g., Ivinex, Salesforce, Zendesk).
• Knowledge of reporting and analytics platforms like Power BI & MS Excel
• Strong analytical and problem-solving skills with experience in business process analysis.
• Familiarity with workflow automation tools, conditional logic, and scripting languages used in CRM platforms.
• Excellent communication skills to collaborate with technical and non-technical users.
• Strong follow-up and communication abilities to interact with the WellCare Client
• Knowledge of healthcare industry workflows, terminology, and compliance (HIPAA) in the USA is a significant plus.
• Ability to work independently and manage priorities effectively.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Position Requirements:

• 5-7 years of experience in implementing and supporting CRM and guided scripting platforms.
• Experience working in or with healthcare organizations, especially in the US market.
• Background in healthcare IT, customer service, or patient engagement systems.
• Understanding of CRM architectures and integration points.
• Understanding and prior experience of leading CCaaS platforms (Avaya, Five9, Bright Pattern) will be an added advantage.