In this vital role you will collaborate across support, compliance, and CDT teams, and contribute to strategic planning for a potential future transition to Intune and Azure-based endpoint management. This role serves as a subject matter expert and escalation point for endpoint technologies across the global enterprise.
Roles & Responsibilities: - Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM) infrastructure
- Design, implement, and optimize task sequences for OS deployments (OSD), including driver and BIOS management
- Manage software update deployments, patching schedules, and compliance reporting
- Maintain SCCM client health, collections, boundary groups, and configuration baselines
- Manage and maintain Group Policy Objects (GPOs) to enforce security baselines, application restrictions, and system configurations across global endpoints
- Ensure global endpoint compliance with internal security policies, vulnerability management standards, and regulatory frameworks
- Collaborate with InfoSec and security teams to validate software deployments, support patching readiness, assess security impact, and ensure audit compliance
- Develop, test, and deploy modern and legacy application packages (PowerShell, AppDeployToolkit, MSIX, MSI, App-V, EXE)
- Maintain and optimize the enterprise software catalog and deployment lifecycle via SCCM
- Partner with IT support teams, CDT (Client Device Team), and compliance collaborators to ensure endpoint solutions meet business, regulatory, and operational needs
- Participate in multi-functional efforts to streamline incident response, service delivery, and operational handoffs
- Build and support self-service software deployment strategies
- Operate and enhance the Nexthink DEX platform for real-time endpoint monitoring and analytics
- Develop remote actions, investigations, and user engagement campaigns to improve device performance and user experience
- Proactively detect and remediate endpoint issues using Nexthink insights
- Correlate Nexthink metrics with SCCM telemetry for unified endpoint visibility
- Automate administrative tasks across SCCM and Nexthink using PowerShell and scripting tools
- Integrate endpoint management solutions with ServiceNow, internal APIs, and reporting platforms
- Build and maintain operational dashboards using SCCM reports, Nexthink, and Power BI
- Stay ahead of on Intune, Endpoint Manager, Autopilot, and Azure AD to support long-term migration planning; contribute to PoCs and strategic discussions on modern endpoint management
- Evaluate trends in modern endpoint management and provide technical input for long-term roadmap development
- Serve as the technical escalation point for complex endpoint issues, partnering with support teams to resolve incidents and drive root cause analysis
Basic Qualifications:
Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field .
- Preferred Qualifications: Must-Have Skills: Expert-level experience with SCCM/MECM for enterprise application packaging, patching, OS deployments (OSD), compliance baselines, and Group Policy Object (GPO) management in large-scale environments
- Proficiency in scripting and automation using PowerShell (and optionally Python) for deployment, telemetry, and administrative tasks
- Hands-on experience with Nexthink or similar Digital Experience Monitoring (DEX) platforms for real-time endpoint monitoring, analytics, and remediation
- Experience with modern endpoint management tools, including Microsoft Intune, Autopilot, and Hybrid Azure AD Join, to support future cloud-based management strategies
Good-to-Have Skills: - Familiarity with Azure AD, Microsoft Graph API, and Microsoft Defender for Endpoint integration
- Experience with ServiceNow integration for ITSM processes, including change and deployment workflows
- Understanding of conditional access, co-management models, and Zero Trust architecture for endpoint security
- Familiarity with DevOps practices, including use of Git for version control of scripts, configuration, and automation
- Exposure to automation pipelines for application packaging or endpoint provisioning
- Ability to build and maintain operational dashboards using SCCM reports, Nexthink, and Power BI
- Experience correlating SCCM and Nexthink telemetry for unified endpoint visibility
Preferred Certifications: - Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation certification (or equivalent)
Soft Skills: - Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented, with a focus on achieving team goals
- Strong presentation and public speaking skills
- Comfortable serving as a technical authority and escalation point during high-impact support scenarios
- Strong documentation habits and attention to regulatory compliance
- Ability to work flexible hours and adapt to global enterprise schedules
