Sccm Admin

Primary Skills:

Secondary Skill:
Knowledge in Storage, and Network TechnologiesKnowledge of Service management techniques including incident, problem, change, release management

• JD:
• Perform MECM infrastructure upgrades, configuration, support, and maintenance.
• Take lead to drive other teams for new initiatives related to MECM.
• Provide 16.5 x 7 support on MECM service following a global Rota and follow-the-sun support.
• Proactively plan and manage the upgrade of MECM servers and MECM clients.
• Perform performance tuning and capacity planning for MECM infrastructure.
• Troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
• Adhere to internal process to support the service, including change management, and incident management policy.
• Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
• Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues.
• Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
• Ensure appropriate documentation is created or kept up to date.

Knowledge, Experience & Qualifications:

• 4 to 7 years of relevant IT experience, with minimum 4 years of strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment.
• Experience in managing infrastructure - Windows OS, SQL Database
• In-depth knowledge in Windows server and desktop OS, WSUS and SQL server.
• Knowledge in Storage, and Network Technologies
• Good knowledge of scripting and development e.g. VB script, PowerShellCCM Client installation workflow & troubleshooting server logs and client logs.Software Package/Application deployment workflow & troubleshooting server logs and client logs.
• MECM Server policies creation, workflow and Server and Client level troubleshooting with Logs flow
• Software update/ patching deployment workflow & troubleshooting server logs and client logs.
• Software and Hardware Inventory workflow & troubleshooting server logs and client logs.
• DCM, assets compliance baseline creation, deployment, workflow and troubleshooting server logs and client logs.
• Familiar with workflow of MECM/MECM content distribution, troubleshooting skills to resolve the content distribution issues.
• Basic knowledge on OS deployment, build process and troubleshooting server logs and client logs.
• Basic knowledge on DRS or SQL replication and understand Multi level MECM hierarchy.
• Extensive hands-on experience in SQL query writing to fetch the customized inventory reports.
• Basic knowledge of PowerShell Script
• Experience in supporting Adaptiva would be an added advantage.
• Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
• Proven ability to work across geographies and time zones with a variety of teams.
• Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
• Knowledge of Service management techniques including incident, problem, change, release managementAbility to work under stress to deliver projects and handle critical system incidents.

Working Hours

• Candidates are expected to have a flexible approach in working and often required to work in shifts (including 16.5x7) and weekends.
• Regular working days are from Mon to Fri or 5 days working depending upon the shift ROTA.Candidates are required to be able provide on call support during weekends or non-business hours based on Rota.

Major Challenges of the Role

• Managing the high level of critical and unplanned work that is presented to the team.
• Developing expertise of HSBCs infrastructure.
• Pressures to deviate from globally agreed policies, procedures, tools, and processes.Overcoming aversion to change in the organization and business practices.