Scaled Delivery Manager, gTech Ads Solutions

Minimum qualifications:

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
• 5 years of experience managing warehousing and supply chain operations.
• 5 years of experience working, supervising, and managing third-party logistics relationships.

Preferred qualifications:

• MBA or Master's degree.
• Six Sigma, COPC, or LEAN certification (or other similar operations coursework).
• 3 years of experience analyzing data and generating business insights in order to guide business decisions.
• 3 years of experience in managing vendors and extended workforce providers.
• Experience using tech and analytics tools, with knowledge on SQL.

Responsibilities

• Lead operations, inspire vendor teams, enable ecosystems of vendors/partner teams and support specialists to deliver exceptional customer experiences.
• Optimize and maintain processes, ensuring comprehensive training and resources, enable processes like Business Continuity Plan (BCP), agent quality, compliance, tools, Subject Matter Expert (SME), and training creation/delivery management.
• Manage vendor selection, forecasting, resources, and budget, and support vendor partners by communicating and engaging with Google stakeholders and acting as a point of escalation in dispute management.
• Drive impact through efficiency, reduced effort, positive interactions, deliver KPIs, maintain infrastructure, and secure budgets, collaborate with stakeholders, support vendors, and advocate for operational needs.
• Collaborate with cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, Sourcing teams, Strategy and Operations, Tools and Automation, HR, Legal, and Finance.