SAVP/ VP

Spencer N Hills Consulting

12 - 22 years

35 - 60 Lacs

pune

Posted:18 hours ago| Platform:

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Skills Required

operations customer service operations non voice process voice process international process retail operations uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation: SAVP/VP Call Center Operations

Role Brief-

SAVP/VP

The Role at a Glance

Strategic Leadership:
Own the roadmap for service excellence and operational efficiency.
Operational Excellence:
Use data analytics and Lean methodologies to optimize KPIs (CSAT, FCR, AHT).
People Development:
Lead, mentor, and scale a high-performing team of managers and agents.
Client Success:
Act as a trusted partner to key stakeholders, ensuring SLA compliance and business growth.

What Were Looking For

10+ years
of leadership experience in Call Center/BPO operations.
MBA preferred
(Bachelor’s degree required).
Expertise in
Lean Six Sigma
and process optimization.
Proven track record of managing large-scale teams and high-value client accounts.
Strong analytical mindset with a focus on data-driven decision-making.

Why Join Us?

Shape the future of our operations in a fast-paced, high-impact environment where innovation is rewarded.

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