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Capgemini
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SAP Service Delivery Manager

SAP Service Delivery Manager

Capgemini

12 - 14 years

0 Lacs

Sion Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

sap service engineering software technology management drive planning risk tracking agile scrum certifications itil strategy design ai data

Work Mode

On-site

Job Type

Full Time

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

Total Experience : 12-14 YearsLocation : Mumbai / Bangalore

Lead SAP Application Management engagements, ensuring delivery of Incident, Problem, Change, and Request Management.
Drive program planning, P&L management, risk mitigation, and operational transformation initiatives.
Manage client relationships, create Statements of Work, and oversee milestone tracking and financial reporting.
Mentor teams, enforce quality standards, and implement process improvements and automation.
Ensure successful execution of Agile/Scrum methodologies across multiple teams and projects.

Your Profile

We are looking for

experienced Service Delivery Managers

who have:

Strong background in Application Management Services (AMS) delivery.
Techno-functional expertise in SAP (ECC and S/4HANA).
Proven ability to manage end-to-end AMS engagements, including Incident, Problem, Change, and Request Management.
Experience in client-facing roles, P&L management, and driving operational improvements.
Certifications like ITIL, PMP, and familiarity with Agile/Scrum methodologies.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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SAP Service Delivery Manager