SAP Sales Cloud Consultant

Experience: 4+ years

Location: Pune, India (Work from Office)

Position Overview:

Emergys is on the lookout for a successful candidate who will fit in the role assigned to client engagements and primarily focus on the consultation and delivery of SAP Sales & Service Cloud functionality.

Roles & Responsibilities:

• Hands-on experience in design, build, test and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions.
• Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out SAP Lead to Opportunity and Customer Service offerings powered by SAP C4C.
• Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles).
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes.
• Experience in C4C In-App and side by side extension using BTP Extension framework.
• Experience in Cloud integration with C4C and ECC/S4HANA.
• Lead to Cash business use case implementation experience.
• Develop strong relationships with clients and gain the trust as key advisors.
• Ability to do fit-gap analysis on business requirements related to sales and service areas.
• Make the business case for the SAP C4C (Sales & Service) technology solution recommended to the client.
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (e.g., MindTouch, SAP Contact Center).
• Knowledge of S4HANA/ECC will be preferred.

Basic Role Qualifications:

• Minimum 1 full life cycle of C4C Sales and Service implementation.
• Minimum of 3-4 years’ experience with configuring SAP C4C Sales & Service process solutions.
• Prior experience as a team member of a CRM software related successful project implementation.

Bonus Points

• Having SAP C4C Certification.
• Experience with configuring C4C web services and integration. Setting up code list mapping.
• Having SAP CX or SAP S/4HANA or SAP ECC experience.

Education Requirements

• Degree in computer science, design, or related field.

To apply for this role, please fill up the form or write to recruitment.india@emergys.com / mahalakshmi.subramanian@emergys.com.