Exp: 8-10+yrs Work mode: Remote/WFH Type: C2C, 6 months contract, extendible. Timings: 3PM -12AM IST Start Date: Immediately (2 weeks from confirmation or less). JD/Skills: Key Responsibilities: Level of Experience : We need the person to be Senior and have extensive EDI experience in Retail & CPG and someone who is ok to just do primary support as there is not much in the way of new development going on in the EDI area. So we would like to add an offshore consultant who can work on our EDI support. Someone who is a senior and has expertise in Retail & CPG SAP companies. Show more Show less

Experience : 6-8yrs Work mode: Remote / WFH Type: C2C, 1.5 to 2 months contract, extendible. Timings: 3PM -12AM IST Start Date: ASAP Job Summary: We are looking for a skilled SAP Sales Cloud Consultant for implementing, customize, and optimizing the SAP Sales Cloud solution (part of SAP Customer Experience). The ideal candidate will have a deep understanding of sales processes, CRM, and cloud technologies, with a strong focus on delivering business value through SAP’s Sales Cloud platform. Key Responsibilities: • Lead and participate in SAP Sales Cloud implementations • Analyze business requirements and translate them into technical solutions using SAP Sales Cloud • Configure and customize Sales Cloud functionalities (e.g., Accounts, Leads, Opportunities, Activities, Visit Planning, Sales Quotation) • Integrate Sales Cloud with SAP S/4HANA (Public Cloud) and other systems using CPI or other middleware • Conduct workshops, training sessions, and user acceptance testing (UAT) • Provide post-go-live support • Collaborate with business stakeholders, technical teams, and third-party vendors Required Skills & Qualifications: • 6–8 years of hands-on experience with SAP Sales Cloud (SAP C4C) • Strong understanding of sales business processes and CRM best practices • Experience with SAP Cloud Application Studio (SDK) and key user tools • Familiarity with CPI (Cloud Platform Integration) or other integration tools • Knowledge of integration with SAP S/4HANA (Sales & Distribution) and SAP Service Cloud • Excellent communication and stakeholder management skills • SAP Sales Cloud certification is a plus Preferred Qualifications: • Experience working in agile/scrum environments • Exposure to other SAP CX modules (Service Cloud, Marketing Cloud, Commerce Cloud) • Ability to work in multi-cultural, cross-functional teams

Job Summary: We are seeking a knowledgeable and proactive SAP Service Cloud Consultant to implement and optimize SAP’s Service Cloud (part of SAP Customer Experience, formerly C/4HANA) for our clients. The consultant will play a key role in designing customer service processes, configuring the system, and ensuring seamless integration with other SAP and third-party systems. Key Responsibilities: • Implement and configure SAP Service Cloud to meet client business needs • Analyze customer service processes and propose SAP-based solutions • Customize service scenarios including case/ticket management, service level agreements (SLAs), knowledge base, omnichannel integration (email/chat/phone/social), and field service • Integrate SAP Service Cloud with SAP ERP (S/4HANA), SAP FSM, and other platforms using middleware like SAP CPI • Conduct workshops, system demonstrations, end-user training, and documentation • Support testing cycles (SIT/UAT), go-live preparation, and post-go-live stabilization • Work closely with stakeholders including business users, developers, and project managers • Keep up with new features and innovations within the SAP Customer Experience suite Required Skills & Qualifications: • Bachelor's degree in Computer Science, Information Systems, Business, or a related field • 6–8 years of experience in SAP Service Cloud (C4C) implementations and support • Strong knowledge of customer service business processes (B2B and B2C) • Hands-on experience with configuration of service scenarios: tickets, SLAs, workflows, queues, escalation management • Familiarity with SAP Cloud Application Studio (SDK) and key-user tools • Experience with middleware (SAP CPI etc.) • Ability to design custom objects, reports, and dashboards • Excellent analytical, communication, and presentation skills • SAP Service Cloud certification is a plus Preferred Qualifications: • Experience with SAP Field Service Management (FSM) • Working knowledge of other CX modules (Sales Cloud, Marketing Cloud) • Experience in agile project delivery environments • Understanding of customer journey and service KPIs • Prior experience in industries like utilities, retail, telecom, or manufacturing is a plus