SAP BASIS - Lead Consultant

Job Description

Key Responsibilities: Support engagements: Regular interaction and effective collaboration with onshore customer calls and service review meetings Ensure high availability, reliability, and security of the network as per agreed service terms and conditions. Team Management. Overall responsible for managing the SAP Basis function/health checks/Batch jobs/Incidents/Service requests/Patching and upgrades/Roles creations etc for the multiple account. Incidents analysis, problem management and resolution within SLA Propose and participate in initiatives for overall performance estate based on vendor and industry best practices management of the Work closely with technology vendors and service partners responsible for service desk, desktop support. Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment) Should have good analytical and problem-solving skills in both Support and Projects. Liaise with business users (field users / back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team. Delivering Impact assessment/solutions for change requests raised by business users. Manage, coordinate and report application major incidents (P1 & P2) Build end to end documentation and catalogue for supported applications and known errors. Hand out and give Knowledge Transfer sessions to the team. Business Engagement Engaging with business proactive to build trust and relationship for better stakeholder management. Demonstrate Proactive Approach rather than fix on fail Support with Business Development activities like Impact Assessment, PoC, Effort Estimation, Project Planning and Approach Definition. Project engagements Deliver the customer projects w.r.t. system upgrades in SAP CRM, ECC SAP BTP etc. Over-all experience with 8 - 10 years in SAP BASIS\Security. Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc. Experience in both ECC & S/4 HANA. SAP experience includes SAP Installations & Maintenance Experience with SAP Database like Oracle, Microsoft etc. Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc. Skill Sets Required SAP BASIS (ECC\S4 HANA) Should have the real life project experience with the system upgrade i.e. SAP ECC and SAP CRM Ehp upgrades Should have the basis experience in managing the SAP BTP platform Experience in running the SAP CVI conversion projects to move to S4 Hana will be an added advantage Should have good analytical and problem-solving skills in both Support and Projects. Effective/clear verbal and oral communication skills in English. Analytical/Problem solving skills.