SAP Basis Consultant

JD for Basis L3 – Service Request Management

· Expert knowledge of ECC 6.0, SAP NETWEAVER 7.5, 7.3 and Solution Manager 7.2 : Installation, upgrade (release and version) and troubleshooting

· Expert knowledge of client copies and system copies – both performing the task and troubleshooting issues

· Expert knowledge of SAP Webdispatcher, Cloud connector, BOBJ/ DS – installation, upgrade, and troubleshooting

· Working knowledge of S4HANA – conversion, migration, upgrade - troubleshooting issues

· Working knowledge of SSL/SSO setup - certificate installation and renewal - troubleshooting issues

· Working/ intermediate knowledge of HA and DR setup and testing

· Working knowledge of HANA and Sybase ASE Database administration. Installation and upgrade of DB and client

· Basic knowledge of products like SAP Convergent charging, Convergent mediation, OpenText, HANA XSA etc., - troubleshooting issues

· Basic knowledge of OS administration – Linux and Windows

· Experience in cloud operations – private and public clouds

· Excellent communication skills – both verbal and written

· Ability to handle customer calls and independently coordinate between various support teams