Salesforce

Role Overview: You should have 1 to 4 years of experience in Salesforce, with a preference for working on CRM Sales Service FSL Experience Cloud. It is essential to have 1 to 2 years of experience handling SF applications, especially in a Production environment. You must possess a good understanding of Salesforce OOTB functionality and best practices, expertise in Integration Rest SOAP, and troubleshooting problems between modules. Telecom experience is mandatory, along with exposure to maintenance and production support engagements with Salesforce. You should be well-versed with DEVOPS ways of working, release automation, possess good communication skills, and triaging skills. Mulesoft working experience will be preferred, and SFI Vlocity experience will be an added advantage. Key Responsibilities: - Support users, other Production Support Engineers, and SREs to troubleshoot application issues on production and develop creative solutions to support business needs. - Discuss requirements with business, recommend optimal solutions, develop and implement enhancements, as well as fix any defects detected during testing. - Run incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform-related issues seamlessly. - Be on call for critical operations activities like Major incident resolution and Release deployment. - Test enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakage. - Work with the SREs and Prod Support Engineers in the team to help debug and identify root causes for failures. - Implement improvement opportunities against a well-tracked backlog to ensure system resilience. - Deploy changes to all environments, conduct appropriate AIS testing, and eventually to Production based on a defined process.,