Salesforce

Knowledge Experience And Capabilities

1 to 4 years of experience in Salesforce preferably have worked on CRM Sales Service FSL Experience CloudShould have at least 1 to 2 years of experience handling SF application especially in a Production environmentGood understanding of Salesforce OOTB functionality and best practicesExpertise in Integration Rest SOAP as well as troubleshooting any such problems between modulesTelecom experience is mandatoryShould have exposure to maintenance and production support engagements with SalesforceWell versed with DEVOPS ways of working and release automationGood comms and triaging skills

Mulesoft Working Experience Will Be Preferred

SFI Vlocity experience will be added advantageRole ResponsibilitiesSupport users other Production Support Engineers as well as SREs to troubleshoot application issues on production and develop creative solutions to support business needsShould be able to discuss requirements with business Recommend optimal solutions develop and implement enhancements as well as fix any defects detected during testingRun incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform related issues seamlesslyBe on call for critical operations activities like Major incident resolution and Release deploymentTesting of enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakageWork with the SREs and Prod Support Engineers in the team to help debug as well as identify root causes for failuresImplement improvement opportunities against a well tracked backlog to ensure system resilienceDeploy changes to all environments conduct appropriate AIS testing and eventually to Production based on a defined process