Salesforce

Knowledge Experience and Capabilities
1 to 4 years of experience in Salesforce preferably have worked on CRM Sales Service FSL Experience Cloud Should have at least 1 to 2 years of experience handling SF application especially in a Production environment Good understanding of Salesforce OOTB functionality and best practices Expertise in Integration Rest SOAP as well as troubleshooting any such problems between modules Telecom experience is mandatory Should have exposure to maintenance and production support engagements with Salesforce Well versed with DEVOPS ways of working and release automation Good comms and triaging skills Mulesoft working experience will be preferred SFI Vlocity experience will be added advantage Role Responsibilities Support users other Production Support Engineers as well as SREs to troubleshoot application issues on production and develop creative solutions to support business needs Should be able to discuss requirements with business Recommend optimal solutions develop and implement enhancements as well as fix any defects detected during testing Run incident resolution in line with SLAs agreed in the contract and liaise with partners such as Aria Salesforce and AWS to resolve any platform related issues seamlessly Be on call for critical operations activities like Major incident resolution and Release deployment Testing of enhancements and defect fixes developed within the Maintenance team to ensure the Production system is reliable with minimal defect leakage Work with the SREs and Prod Support Engineers in the team to help debug as well as identify root causes for failures Implement improvement opportunities against a well tracked backlog to ensure system resilience Deploy changes to all environments conduct appropriate AIS testing and eventually to Production based on a defined process