Salesforce Technical Lead

Role Summary:

We are seeking a skilled Salesforce Technical Lead to join our dynamic team in Bangalore/ Chennai. The ideal candidate will have a strong background in Salesforce service cloud, experience cloud, US retirement solution, US insurance domain, configurations & custom development, particularly with declarative business automations, Apex, integrations (REST and SOAP APIs) and Lightning Web Components (LWC). You will be responsible for design, development and implementation of out-of-the-box and customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

Key Responsibilities:

• Lead the end-to-end design, development, and delivery of Salesforce solutions across Service Cloud, Experience Cloud, and integrations.
• Architect scalable and secure solutions leveraging Salesforce best practices and frameworks.
• Guide development teams in declarative configurations, Apex coding, LWC, and REST/SOAP API integrations.
• Implement omni-channel, skill-based routing, call center functionality, and Agentforce capabilities within Service Cloud.
• Oversee code quality using automated review tools such as PMD, Salesforce Code Analyzer, or Veracode.
• Manage version control (GitHub or similar) and oversee release cycles using Agile methodologies and tools (Jira, Gearset, etc.).
• Collaborate with cross-functional teams, including business analysts, architects, and QA teams, to meet project objectives.
• Provide technical leadership, mentoring, and guidance to junior developers and admins.
• Stay ahead of emerging Salesforce features, Data Cloud, AI/Agentic frameworks, and integration patterns.

Skills Required:

• Minimum 6 years of hands-on work experience in Salesforce Configurations, integrations, Apex, and Lightning Web Components (LWC)
• Minimum 2 years of working experience as Salesforce Technical Lead
• Extensive hands-on work experience in Salesforce Service Cloud implementation including call center, queue/skill based routings, omni-channel
• Extensive hands-on work experience in Salesforce Experience Cloud and Branding implementations
• Sound theoretical knowledge in Salesforce standard REST APIs
• Extensive hands-on work experience in implementing custom web service implementation using REST API
• Sound hands-on work experience in Salesforce Agentforce implementation, Salesforce Service cloud Einstein (Live project experience is not mandatory but experience at POC implementation level is must)
• Sound theoretical and practical knowledge about Salesforce coding practices, integration best practices, configuration best practices
• Extensive hands-on work experience in automated code review tools like APEX PMD/ Salesforce Code Analyzer/ Vera Code
• Extensive hands-on work experience in Git source control like GitHub or similar tool
• Sound working knowledge of release management
• Extensive hands-on work experience in using Jira or similar tool
• Extensive hands-on work experience in Agile methodology
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders
• Ability to work independently and as part of a collaborative team.
• Salesforce Platform Administrator and Salesforce Platform Developer certifications

Qualifications & Experience:

• Any graduate.
• 6+ years of experience