Salesforce Team Lead

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Experience Required:

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About MetroMax:

• MetroMax Group is a group of companies operating in the transportation and logistics sector. We cater to trucking, last-mile delivery, dispatch, BPO, and IT services in the transportation sector.
• The MetroMax group is based out of Atlanta, the USA's transportation hub. Atlanta has the world's busiest airport, the 3rd largest US port, and is home to 85% of the world's largest 3PL companies. The MetroMax group leverages its deep connections within the Transportation industry to provide an array of services to a wide spectrum of clients. Besides Atlanta, we have offices in Bangalore in, India.
• The MetroMax Group's India center anchors the Back Office support and IT/BPO businesses for the MetroMax group. The India center is also leading Business Process and Technology related innovations for the MetroMax group. MetroMax Group anchoring Backoffice support, grew their employee count by 417% last year and continues.
• We are with an employee headcount of 500 members: 300 Operating in the US and 200 in India. Our vision of expanding beyond our customers expectations has stood out. It is well appreciated with certifications and associations such as ISO 9001, ISO 27001, NASSCOM, TiE, Great Place to Work, etc.

Job Summary:

Salesforce Team Lead

This role requires a strong functional understanding of Salesforce, hands-on project delivery experience, and excellent leadership and client communication skills.

Key Responsibilities:

• Lead and manage end-to-end Salesforce project delivery, ensuring quality and on-time completion.
• Oversee a small to mid-sized team of Salesforce developers and consultants, providing guidance, mentorship, and support.
• Collaborate with clients to gather requirements, define solutions, and manage expectations throughout the project lifecycle.
• Ensure alignment between technical implementation and business goals.
• Provide functional expertise across Salesforce products and modules.
• Monitor team performance and support resource planning and allocation.
• Maintain clear communication with stakeholders and provide regular updates on project status and risks.
• Identify opportunities for process improvement and optimization within the Salesforce practice.

Requirements:

• 58 years of experience in Salesforce, with strong functional knowledge.
• Proven experience in successfully delivering Salesforce projects.
• Hands-on experience managing small to medium-sized teams.
• Prior experience in a client-facing role with excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong problem-solving skills and a proactive approach to issue resolution.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant) are a plus.
• Experience working in agile environments and familiarity with project management tools.
• Exposure to various Salesforce modules and third-party integrations.

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