Job
Description
Whatyou'llbe doing: Proactively seek out andidentifyneeded system changes. Proactively gather feedback from users. Managesystemchanges without interruption to the user. Communicatesystem changes to the users in advance so they understand the change and how to use it prior to implementation. Gather requirements from end users. Modify the system to increase benefits and usability. Manage the change control process and Change Management Committee ifappropriate. Manage all processes that impact / relate to Salesforce.com. Manage new releases of SFDC and efficiently roll out new features. Create andmaintainfields, views, reports, dashboards, campaigns and other salesforce.com objects and functions. Create custom objects when necessary. Handle on-going customization/ alteration of Salesforce.com. Maintain,enhanceand create workflows,functionsand configurations within the Salesforce.com environment. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Provide support functions as needed. Provide sales and financial data to company executives. Maintain System,Securityand Integrity - Map salesforce.com hierarchy and territories in response to personnel changes. Reassign Accounts, Contacts, and Opportunities in response to personnel changes. Grant/ remove andmaintainuser licenses. Maintain security including sharing rules and security levels. Design, Create andmaintainuser roles,profilesand hierarchies. Monitor application storage usage and archive data as needed. User Assistance, Training, Adoption and Satisfaction - Create and administer trainingtoexisting ornew users/groups. Provideone to onetraining to end users on an on-going basis. Expand use of Salesforce.com - attend planning meetings,assistwithdeterminingif /how salesforce.com can be used in new ways as opposed topurchasinga new internal system. Assistsales management to create processes in salesforce.com to helpmonitoractivities, trends, sales and leads. Communicate regularly withuserbaseregardingnew features,enhancementsand changes to the system. Monitor usage and mentor users/groupsneedingassistance. Continually seek ways to further enhance the end-user experience. Be the company SME on Salesforce.com. Process Creation, Documentation and Maintenance - Document company processes and workflows. Develop process documentation and field maps. Create new processes and associated reporting. Data Quality, Migration and Maintenance - Assistwith migration from older systems/processes into Salesforce.com. Monitor neglected Leads, Opportunities, Accounts, and Contacts asappropriate. Import data asappropriate. Monitor and manage exception logs forback endsystem integration with SFDC. Manage duplicate records. Monitor and improve data quality. Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data asrequired; Removing unnecessary fields and data; ensuring screens, fields and workflow haveaccuratenames and reflect current workflow. Report and Dashboard Creation and Maintenance - Create andmaintaindashboards. Create andmaintainreports including folder maintenance. Develop complex, macro driven reports to summarize system information for Senior Management. Build and manage report folders for reps to improve sales efficiency. What We Are Looking For: Overall10+ years of experience in Salesforce. Candidates must possess a minimum of 6 years of professional experience in the web development field. Experience in support role in Salesforce. Certification is mandatory Team handling experience. Good communicationand interpersonal skills.
