Job
Description
As a Salesforce Support Agent (Intermediate), you will be an integral part of the busy Support Team at OneAdvanced. Your primary responsibility will be to provide technical support and solutions within the Salesforce platform to our business users. Your daily tasks will include handling day-to-day administration, troubleshooting, and maintenance of the Salesforce platform to ensure its smooth and efficient operation. You will collaborate with users and technical teams to address issues, document solutions, and actively contribute to the ongoing development and improvement of the platform. Your key responsibilities will involve: - Resolving Salesforce issues and data-related problems, offering guidance and support to users on the system. - Managing the day-to-day administration of the Salesforce platform, including troubleshooting, configuration, and ensuring data integrity. - Diagnosing and resolving technical issues related to Salesforce, working closely with end-users and technical teams. - Collaborating with cross-functional teams, effectively communicating with stakeholders, and providing regular status updates. - Analyzing business requirements, designing technical solutions, and supporting Salesforce implementations tailored to specific business needs. - Documenting solutions, maintaining training materials, and contributing to the development of best practices. - Identifying opportunities for process improvement within the support team, staying updated on new Salesforce features, and assessing their impact. To excel in this role, you should possess: - Proven expertise in Salesforce configuration, customization, and administration up to an Intermediate Administrator level. CPQ experience and Financial User on Salesforce Cloud experience are preferred. - Strong technical proficiency, troubleshooting skills, and the ability to resolve technical issues effectively. - Excellent written and verbal communication skills to explain technical concepts to both technical and non-technical audiences. - A customer-focused approach with a commitment to providing excellent service and building positive relationships. - Strong analytical and problem-solving skills to analyze business requirements and design effective solutions. - Ability to work collaboratively in a team environment and with cross-functional teams. - Adaptability to thrive in a fast-paced environment, staying current with new Salesforce features and technologies. At OneAdvanced, we prioritize the well-being of our employees and offer various benefits, including annual leave, employee assistance programs, personal growth opportunities, life insurance, personal accident insurance, and performance bonuses. OneAdvanced is one of the UK's largest providers of business software and services, serving a global customer base and playing a crucial role in various sectors. We are committed to empowering our employees and creating an inclusive and engaging work environment that fosters growth and talent.,
