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Salesforce Support Agent

Salesforce Support Agent

Celonis

2 - 4 years

2 - 4 Lacs

Bengaluru / Bangalore Karnataka India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Problem-solving customer service Troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

The qualifications you need: Minimum 2+ years of experience working with Salesforce, including hands-on administration and support. Salesforce Administrator Certification is required. Demonstrated interest in pursuing a long-term career path within the Salesforce ecosystem. Strong customer service mindset with empathy and professionalism when interacting with internal users, prioritizing prompt and effective support delivery. Proven ability to troubleshoot user issues, analyze trends, identify root causes, and implement effective solutions. Excellent problem-solving skills with the capacity to translate user issues into clear and actionable feedback for development teams. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

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Celonis

www.celonis.com

Software / Technology

Munich

1000+ Employees

66 Jobs

Key People

Alexander Rinke

Co-Founder & CEO
Bastian Nominacher

Co-Founder & CEO
Martin Klenk

Co-Founder & CTO

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