Salesforce Solutions Architect

You will be working as a Salesforce Solutions Architect at Convoso, a leading AI-powered contact center platform company focused on revenue teams. Your role will involve managing the Salesforce platform, designing and building advanced Flows, collaborating cross-functionally, and ensuring scalable and maintainable solutions. Here's what you can expect: **Role Overview:** As a Salesforce Solutions Architect at Convoso, your main responsibility will be to oversee the end-to-end management of the Salesforce platform. This includes administrative tasks, strategic planning, and collaborating with various teams to optimize business processes. **Key Responsibilities:** - **Salesforce End-to-End Management:** - Serve as the primary Salesforce administrator, handling configuration, maintenance, and support. - Provide strategic oversight of the platform to align with business objectives. - Manage user access, security, and data integrity. - **Advanced Flow Development:** - Design, build, and deploy advanced Flows with complex automations and error handling. - Optimize existing Flows for performance and efficiency. - **Cross-Functional Collaboration:** - Collaborate with Sales, Marketing, RevOps, and IT teams to translate business requirements into effective Salesforce solutions. - Act as a liaison between business stakeholders and technical teams. - **Solution Design and Architecture:** - Design scalable Salesforce solutions that meet current and future business needs. - Develop technical documentation and evaluate Salesforce apps and integrations. - **Requirements Analysis:** - Gather and analyze business requirements and translate them into user stories and technical specifications. - Identify areas for improvement through gap analysis. - **Best Practices and Continuous Improvement:** - Stay updated with Salesforce releases and best practices. - Implement process improvements and perform data migration tasks. **Qualifications Required:** - 5-8 years of Salesforce Architect experience. - Expertise in designing and building advanced Flows with error handling. - Strong understanding of Salesforce platform architecture. - Excellent communication and collaboration skills. - Salesforce certifications. - Experience with Salesforce Clouds, integrations, RevOps processes, and data migration is preferred. Convoso, headquartered in Los Angeles, values a positive culture, innovation, and team integrity. Your role as a Salesforce Solutions Architect will be dynamic and challenging, requiring quick adaptation and continuous growth to reshape the future of lead generation contact centers.,