Salesforce Qa Lead

About Role

We are seeking an experienced Salesforce Quality Lead who will serve as both a hands-on QA practitioner and a founding QA team member. This individual will participate in building the QA organization while actively delivering testing for multiple Salesforce implementation, Agentforce, and AI transformation projects. As a founding QA team member, you'll help establish quality assurance practices from the ground up while ensuring exceptional quality delivery across our client engagements.

You'll contribute to engagements that include:

• AI-related projects: Testing Agentforce implementations, Data Cloud integrations, and AI-powered Salesforce solutions.
• Salesforce projects: Quality assurance across Sales, Service, Experience, Platform, Industry Clouds, and products like Marketing Cloud, Tableau, MuleSoft, and Slack.
• Enterprise integrations: Testing complex integrations between Salesforce and other enterprise systems.

What you'll do

• Establish and build the QA function from scratch, defining processes, standards, and best practices.
• Execute end-to-end testing for 3-4 concurrent Salesforce projects.
• Create comprehensive test plans, test cases, and execution strategies from business requirements.
• Perform functional, integration, regression, and UAT testing across multiple Salesforce clouds.
• Write basic automation scripts for repetitive manual testing tasks and regression suites.
• Validate data migrations, integrations, and system configurations.
• Partner with developers, solution architects, and business analysts to understand requirements.
• Facilitate UAT sessions with business users and gather feedback.
• Leverage AI tools and LLMs to enhance testing efficiency and coverage.
• Build and mentor a team of QA engineers as the function scales.
• Define QA metrics, KPIs, and quality gates for project delivery.

What you'll bring

• 8-10 years of quality assurance experience with at least 5 years in Salesforce testing
• Proven experience building QA organizations or functions from scratch in previous roles
• Hands-on expertise in manual testing with basic automation scripting capabilities (JavaScript, Python, or similar)
• Admin-level understanding of Salesforce platform and at least 2-3 clouds (Sales, Service, Experience)
• Strong understanding of Salesforce integrations, enterprise system testing, and deployment processes
• Experience with both small-scale implementations and large enterprise projects
• Proficiency with test management tools (JIRA, TestRail, Zephyr) and Salesforce-specific testing tools (Provar, Copado Testing)
• Experience with modern automation frameworks (Playwright, Selenium, Cypress) and API testing (REST, SOAP)
• Understanding of data migration testing, ETL validation, and sandbox management
• Comfort with AI tools and ability to integrate them into QA workflows
• Exceptional communication skills and strong problem-solving abilities with attention to detail
• Ability to context-switch effectively across multiple projects

This role is for you if

• You're excited about building a QA function from the ground up.
• You thrive in fast-paced environments managing multiple projects simultaneously.
• You're passionate about quality and have a track record of preventing issues before production.
• You're comfortable being hands-on while thinking strategically about scaling.
• You view AI as an opportunity to revolutionize quality assurance practices.
• You enjoy mentoring others and building high-performing teams.
• You can balance perfectionism with pragmatic delivery needs.
• You're deeply curious and driven to learn continuously about new testing methodologies.
• You take ownership and drive end-to-end quality delivery independently.

This role is NOT for you if

• You expect established processes and frameworks to be in place.
• You're looking for a pure management role without hands-on involvement.
• You're uncomfortable with rapidly changing requirements and priorities.
• You prefer focusing on a single project at a time.
• You're seeking a platform engineering or pure automation role.
• You're not interested in exploring AI-enhanced testing approaches.
• You need a highly structured work environment to be effective.
• You shy away from taking ownership and driving quality initiatives.

Certifications

While not mandatory, the following certifications will strengthen your application:

Salesforce certifications:

• Administrator
• Platform App Builder
• Platform Developer I (preferred for technical understanding)

Testing certifications:

• ISTQB Certified Tester
• Certified Agile Tester (CAT)
• Any automation tool certifications (Selenium, Cypress, etc.)