Salesforce Order Management (SOM) Professional

• Technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions, all the SOM related Objects and Workflows
• Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing
• Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management
• Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc
• ) using REST/SOAP APIs and middleware
• Create scalable data models and ensure data integrity across order transactions
• Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals
• Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices
• Monitor system performance and troubleshoot issues across orchestration flows and API interactions
• Stay current with Salesforce SOM feature releases and recommend adoption strategies
• Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing
• Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events
• Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations
• Drive system monitoring, observability, and proactive alerting around key order flows and service interactions
• Contribute to sprint planning, backlog grooming, and Agile ceremonies

Technical Skills:

• Strong hands-on experience with Salesforce Order Management (SOM) and data model
• Expertise in: Experience with Composite API, Named Credentials, and secure API integration practices
• Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events
• Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems
• Experience with OAuth2, JWT, and named credential-based auth flows for secure communication
• Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud)
• Deep understanding of order-related processes: fulfilment, splitting, holds, returns, exchanges, and adjustments
• Strong experience with Salesforce DX, Git, CI/CD pipelines
• Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions
• Knowledge of common middleware tools (eg, MuleSoft, Dell Boomi) is a plus
• Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer o Platform Events and Change Data Capture (CDC)

Location - Bengaluru, Hyderabad, Pune, Chennai, Gurugram