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Intelliod
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Salesforce Integration Engineer

Salesforce Integration Engineer

2 - 7 years

|

4 - 9 Lacs

Visakhapatnam Hyderabad

Posted:14 hours ago| Platform:

Apply

Skills Required

Administration Automation Backend Ticketing Service level Usage Tool design business rules Operations Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

You ll be responsible for integrating all messaging channels (chat, WhatsApp, email, phone) into Salesforce, configuring workflows, automating ticketing, and ensuring secure integrations with third-party platforms using Salesforce APIs

Responsibilities:

Integrate all messaging channels (chat, WhatsApp, email, phone) into Salesforce,Configure Salesforce workflows, ticketing automation, and escalation rules,Map user tiers to service-level agreement (SLA) timers and routing logic,Build real-time dashboards and schedule reports for operational performance,Ensure secure integration with third-party platforms using Salesforce APIs,Collaborate with frontend/backend teams to align data flow and business rulesqualification

Required:

Graduation,basic
Qualifications:Minimum 2 years of Salesforce administration and configuration experience
Experience with Salesforce Workflows, Process Builder, Web-to-Case setup,Basic understanding of Apex and REST API usage,Experience integrating Twilio with Salesforce,Salesforce Certified Administrator (essential)

Preferred Qualifications:

Salesforce Platform App Builder Certification,Twilio Integration Certification (optional)

Experience: 2+ years

Skills:

Salesforce,Workflows,Apex,REST API,Twilio,Process Builder

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